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Accessibility at DFW Airport

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DFW International Airport is committed to serving the disabled community.  DFW International Airport has produced this site to assist travelers with disabilities traveling to or through DFW International Airport.  It is hoped that this web site will aid in making your travel planning and visit to the DFW area more relaxing. Please feel free to contact the office of the ADA Coordinator and let us know what you think of the information provided, and feel free to suggest other ways we can make your visit a more pleasant experience.

To view all accessibility information, please click the links below or scroll down the page.
Parking
Designated disabled permit parking is located in signed areas in all parking lots. In the Terminal garages disabled parking is on the same levels as the entrances to the buildings where arrivals and departures are located on level with the upper and lower roadways. Disabled permit parking in the one hour areas may be utilized for long term parking as long as the vehicle displays a disabled parking tag or license plate. Disabled parking is available in all parking garages, express and remote lots. Due to TSA and height restrictions garages at some terminals are not van accessible. Express and remote lots are served by accessible shuttle busses which are equipped with wheelchair lifts. DFW Airport Valet parking is also available at the terminals.

Complete parking information can be found by clicking here.

Accessible parking guide can be found here.
 

Paging
DFW offers visual paging in addition to audible paging for our guest with hearing impairments. Visual paging is available by contacting the Airport Operations Center at 972 973 3112.
 

Public TTY Telephones
DFW has TTY telephones throughout the terminals located at the public pay telephone banks. Signage is located throughout the terminals to assist in locating pay telephones.
 

Restrooms
All restrooms located throughout the terminals are fully accessible to travelers with disabilities. Unisex toilet rooms equipped for the disabled are also available throughout the terminals and are located adjacent to the accessible men’s and women’s toilet rooms. Look for the internationally recognized disabled symbol.

Here at DFW we know just how much your pet means to you. That’s why we have created pet-friendly areas at each of the five terminals.

Terminal D
Inside Security - Designated area located inside security at gate D18 (please note that for this location, you will not need to exit the terminal or re-enter through security)
Outside Security - Designated area located on the lower level, outside security at gates D15 and D29

Terminals A, B, C and E 
Designated grassy areas located on the lower level outside security
  • Terminal A: Gate A6, Gate A38
  • Terminal B: Gate B5, Gate B39
  • Terminal C: Gate C2, Gate C39
  • Terminal E: Gate E2, Gate E38
Pets are required to be on a leash at all times when visiting DFW Airport. Additionally, if you will be traveling from DFW with your pet, please keep their pet carrier on hand. 

Wheelchairs
Wheelchair service is offered through your air carrier upon request. To ensure availability and timely service, it is strongly recommended that this service be reserved in advance.  However, wheelchair assistance may also be requested at airline ticket counters.
 

Security Restrictions
Security measures at DFW restrict public access beyond passenger screening points to ticketed passengers only.  However, the individual airline may grant permission for persons with special needs to be accompanied by a health care assistant or guardian. If someone wishes to accompany an elderly or disabled person to or from an aircraft gate, they must obtain permission from the airline.
  
 
If traveling through DFW Airport and you must make connections between airlines or terminals the DFW Skylink train offers the shortest way to make connections. Skylink trains are fully accessible. Each train provides wheelchair spaces as well as seating for our guests with mobility impairments. Each Skylink station is served by elevators as well as escalators. The Skylink train system is located on the secure side of all terminals eliminating the need to pass through security screening for connecting passengers.
 
 
The Consolidated Rental Car facility is accessed by shuttle bus from all terminals. All shuttle busses are equipped with wheelchair ramps. Also all shuttle busses have the ability to kneel or lower for easier access. Please ask the driver to “kneel” the bus.
If a specially equipped car is required please contact your rental car provider to make arrangements. Click here for complete rental car information.

 
Taxi service is available on the upper level of Terminals A, B, C and E, and on the lower level of Terminal D.

An Airport Guest Assistant will be available at the taxi stands between 8:00 AM and midnight. Between midnight and 8:00 AM, dial 972 574 5878 to request a taxi.
 
Travelers needing accessible taxicab service should contact Yellow Cab at 800 444-6400 or online at www.dallasyellowcab.com.
 
Accessible shared ride shuttle service is available via Super Shuttle. Call 800 258-3826 or at www.supershuttle.com.
 
For additional information on taxicab service at DFW Airport, click here.  
 
For additional information on ground transportation, please click here.
 
  
The ADA Coordinator for DFW Airport is John Covey. The office of ADA Coordinator administers DFW’s overall ADA grievance procedure. Persons with ADA complaints specifically regarding DFW International Airport are encouraged to contact AirportInfoCenter@dfwairport.com . If the response does not adequately resolve the complaint, a grievance can be filed. Grievance Procedures and Complaint forms are available from the ADA Coordinators office at jcovey@dfwairport.com or calling 972 973 1784.
 
Complaints concerning any air carrier should be directed to the specific airline in question.

 

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