Ambassadors must attend three training sessions held on both weekdays and Saturdays. Training sessions are offered approximately every two months throughout the year.
Training consists of airport and terminal tours, behind the scenes tours and instruction in airport operations, policies and procedures and often asked questions.
A training manual is provided that includes airline information, terminal maps, emergency procedures, contact numbers and facts about the airport and its services.
Volunteers are asked to work a minimum of four hours, once a week. Shifts are scheduled in the morning, afternoon and evening, seven days a week.