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***COVID-19 Impacts***

*NOTICE* In response to COVID-19 and recommended precautionary measures, Access DFW will reduce our staff and office hours effective Wednesday, March 18, 2020. The revised Access DFW office hours are from 9 a.m. to 4 p.m. Monday to Friday.  Our team will continue to work as efficiently as possible to meet the needs of our customers. 

Please contact your designated Authorized Signatory for additional information.  You may also contact Access DFW at or call 972-973-5100.  

Thank you for your patience.


New Badges at DFW are here!
The five colors you’re used to seeing (blue, yellow, red, green, white) have been simplified to three (blue/SIDA, purple/Sterile and yellow/Public) along with some new icons.  View the video showcasing the new design. Within two years, this transition will be complete and everyone will have the new and improved version.

Welcome to Access DFW
In order to prepare you for your visit, please view a virtual walk-through of our office. Take a moment to watch so you can know what to expect.

Schedule an Appointment

We are excited to announce a new and easier way to visit Access DFW. Employees can make an appointment or join our line as a walk-in by using the “Join the Line” button above from wherever they are. This way, you can continue working (or relaxing at home) until we are ready to see you.

Before coming to see us, please be sure you can answer “yes” to both of these questions:

  1. Did you receive an email letting you know we are ready to see you? If not, contact your Authorized Signatory.  An Authorized Signatory is the designated representative authorized to request Airport Identification badges and maintain employee records on behalf of their agency.

  2. Have you reviewed the Badge Identification Requirements for the required documents to ensure you have valid, acceptable documentation, and that your documents are originals (not copies) and in good condition (for example, are all names and numbers readable)?

 Bring your documents with you - first time, every time! 

Ready to come see us?  Here are the three scheduling methods we offer:  

  1. Click the Join the Line button above to make an appointment or join the line as a walk-in. An appointment can be made up to 60 days in advance.
  2. Use the kiosks located in the Access DFW lobby in Terminal D, outside security (public side) at Door 22 (near the Grand Hyatt).
  3. Walk-ins can text “Access DFW” to 972-860-1730. (Appointments cannot be scheduled by text. Text messaging is only available for walk-ins.)

Join the (Right) Line!

Nobody likes to wait in line for a long time, only to discover they are in the wrong line and now they have to start all over again.  Review these handy tips to ensure you’ve chosen the right queue.
You can access a step by step guide here: “How to Schedule an Appointment” 

Services Queue Names
  • New Badges
  • Renewed Badges

  • Expired Badges

  • Replacement Badges (Lost/Stolen)

  • Name changes, change in access 

  • "Appointments - Fingerprint/STA and Badges Appointments Only"
  • SIDA Training
  • Authorized Signatory Training

  • AOA Driver Training

  • "Appointments - Training"
  • Employee Portal Assistance
  • Keys

  • AOA Permits

  • "AOA, Keys, Portals, Public Safety"
  • Drop off a Disposition
  • Drop off a Genie
  • "Additional Assistance"
  • Audits
  • "Audits"
  • New Authorized Signatory and Assistance
  • New Company
  • "New Company, Authorized Signatory Appointments only"

How to Cancel an Appointment
If you or your employee need to reschedule or cancel an appointment, simply cancel the original one by responding with to the confirmation text, and then create a new appointment on the desired date.

Hours of Operation

Access DFW is open Monday through Friday.

Badging Appointment Hours
  • Monday - Friday: 9:00 a.m. - 4:00 p.m.
  • Every 1st and 3rd Wednesday, Closed between 11:00 a.m. - 1:00 p.m. 
Badging Walk-ins Hours 
  • Monday - Friday: 9:00 a.m. - 4:00 p.m.
  • Every 1st and 3rd Wednesday, Closed between 11:00 a.m. - 1:00 p.m. 
Security Training Hours 
  • Monday - Friday: 9:00 a.m. - 4:00 p.m.
  • Every 1st and 3rd Wednesday, Closed between 11:00 a.m. - 1:00 p.m.
Holidays Observed by DFW Airport and Access DFW
  • New Year's Day
  • Dr. Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day


  • If you’re coming from outside of the airport, you should enter the Airport on International Parkway, pass through the Parking Control Plazas (be sure to take a ticket, as we will validate parking for customers of Access DFW) and follow the roadway signs to Terminal D. Proceed to the Departure Level, park in the parking garage and go inside Terminal D to Room D22L333, which is outside security (public side) at Door 22 (near the Grand Hyatt).
  • If you’re coming from inside the airport, ride Skylink and exit at the Terminal D South Station. Proceed outside security on the Departure Level to Room D22L333. The office is located at Door 22 (near the Grand Hyatt).

Access DFW Map


Access DFW Contact Information

Phone: 972.973.5100 

Fax: 972.973.5113

Email addresses:

    • Send general questions, technical issues, questions regarding audits, AOA Permits, returning badges, or any other feedback here.
    • Send company onboarding inquiries, Authorized Signatory (AS) assistance such as badge recovery plans, onboarding meetings, terminating employees, and other 1st time AS inquiries. 
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