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Safe, Secure and Ready

DFW Airport Face Coverings Requirement Article Header Image 2020

Our Latest Update

The world has changed for all of us. We understand your experience at DFW Airport will look and feel different. We are evolving our processes to focus on your well-being and are committed to ensuring it is safe, secure and ready for you. We continue to work closely with federal, state and local public health partners to support efforts to mitigate the spread of the virus and ensure the safety of everyone at DFW Airport.

Effective July 2, 2020: As our commitment to your safety and well-being is our top priority, we require all terminal visitors to wear a face covering as recommended by the CDC and recently mandated by Dallas and Tarrant counties. Scroll down to read our FAQ's below.

  • The use of face coverings has been proven to be an effective protective measure to help reduce and slow the spread of COVID-19. 
  • In accordance with the Centers for Disease Control and Prevention (CDC) guidelines, DFW Airport requires that all visitors and employees wear face coverings when on airport property.
  • Face coverings are not recommended for children under the age of 2, or anyone who has trouble breathing, is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
According to the Centers for Disease Control and Prevention (CDC), face coverings provide an additional measure to help slow the spread of COVID-19 when combined with everyday safe practices including healthy hygiene of regular hand-washing for at least 20 seconds and physical distancing. 

The CDC provides the following tips for wearing face coverings: 
  • Wash your hands before putting on your face covering
  • Put the face covering over your nose and mouth and secure it under your chin
  • Try to fit the face covering snugly against the sides of your face
  • Make sure you can breathe easily
Passengers Masks at DFW Airport Photo Image 2020

Service Impacts

Some air service and terminal services have been impacted by efforts to prevent the spread of the coronavirus.
  • Flights:
    • Air service continues to be still be impacted, including the suspension of various international flights. We recommend contacting your airline. View airlines at DFW.
  • Security:
    • Checkpoints are slowly reopening and/or adjusting their operational hours.
    • View open checkpoints and live wait times on our security page or on DFW's mobile app, iOS or Android 
  • Parking
    • Prepaid Parking modifications or cancellations can be made at least 1 hour in advance of your booking arrival time and receive a full refund. Read our FAQ page on our policy.
    • The Express South, Remote North and Remote South parking lots are temporarily closed. The Express North lot remains open and offers a rate of $10/day.
    • DFW Airport Valet is now operating from one location in each Terminal. Find them in the 1-hour zones of the garages on the Arrivals Level at A20, B30, C21 and E17. For Terminal D, location is at the curbside on the departures level at D30.
  • Concessions:
    • Several restaurants, shops and services will have limited hours or be temporarily closed.
    • Food & Beverage locations that are open are operating on a limited occupancy: 50% for restaurants and select bars remain closed due to recent government order.
    • View a complete list of what is currently open in the terminals: ShopsDining, and Services
  • Services:
    • Badging (Access DFW) office has reduced their office hours to 9 a.m. to 4 p.m., Monday - Friday. Offices have been permanently moved to Terminal B, B17, outside security.
    • The Ambassador Program office will temporarily suspend volunteer activities.
    • Lost and Found location at Terminal E baggage claim E4 will reduce hours effective April 1 - September 30, 2020 to Monday - Friday 8 a.m. - 6 p.m.
    • U.S. Customs and Border Protection (CBP) has suspended operations at the Trusted Traveler Program enrollment center located at DFW Airport.

What We Are Doing

In light of the global pandemic and heightened concern for public health, DFW Airport has implemented best practices designed to reduce and mitigate the spread of COVID-19.

DFW Airport has formally committed to obtaining GBAC (Global Biorisk Advisory Council) STAR Accreditation, demonstrating our commitment to keeping our customers and employees safe.
  • As the cleaning industry’s only outbreak prevention, response and recovery accreditation, GBAC STAR helps organizations establish protocols and procedures, offers expert-led training and assesses a facility’s readiness for biorisk situations.
  • Obtaining GBAC STAR Accreditation means that that DFW Airport is implementing the industry’s highest standards for cleaning, disinfection and infectious disease prevention.
The Airport has implemented new policies and procedures to keep passengers, guests and employees safe. It’s our commitment to work together on our path forward.

Continued enhanced cleaning and sanitization, (began in January and has expanded)
  • We deploy a Cleaning Strike Team, consisting of 165 dedicated members, who in addition to our custodial contractors focus on increased cleaning frequencies of touch points in all five terminals
  • TSA security checkpoints, adjacent seating, holding areas undergo enhanced cleaning. Sanitization of divesting bins at checkpoints are also performed.
  • Enhanced cleaning has also been executed in the CBP Federal Inspection Services (FIS) areas.
  • Contractors are on-call for decontamination protocols when necessary.
DFW has continued Smart Restroom implementation throughout the terminals offering a touchless experience:
  • Auto soap dispensers
  • Single-touch paper towel dispensers
  • Auto faucets
Plexiglass shields will be installed throughout terminals in areas where employees will have direct interactions with customers.
  • Shields have been installed at most TSA security checkpoints and CBP document inspection locations.
Graphics and signage have been increased throughout the terminals to encourage social distancing protocols.
  • Floor signs to encourage social distancing in Customs, TSA checkpoints and concessions queues.
Public Service Announcements in terminals public address system encouraging social distancing and CDC-recommended protocols.
  • Food & Beverage locations are operating on a limited occupancy: 50% for restaurants and select bars remain closed due to recent government order
  • Increased distance in concessions and F&B seating areas.
TSA Plexiglass Image Photo 2020

Sanitization DFW Airport 2020 Image

Face Coverings FAQs

Effective July 2, 2020, everyone is required to wear face coverings while on Airport property and in Airport buildings, including terminals. Below are a list of questions and answers to help make your airport experience safer.

Q. Why is DFW Airport requiring people to wear face coverings?

DFW is requiring passengers to wear a face covering while inside the Airport to align with new orders issued by both Dallas and Tarrant counties. Face cover-ings should not be placed on children under age 2, anyone who has trouble breathing, or is unconscious, in-capacitated or otherwise unable to remove the covering without assistance.
 
Click the links below to read the orders:
 

Q. Why are face coverings important?

While face coverings do not eliminate all transmission, the Centers for Disease Control and Prevention recommends the face coverings with other preventive measures, including social distancing, frequent handwashing, and cleaning and disinfecting frequently touched surfaces.

Q. What qualifies as a face covering?

Passengers should bring their own face coverings. Face coverings can include surgical mask and N95 respirators, as well as, homemade face coverings such as a scarf, bandanna or handkerchief. The face covering must cover the nose and mouth.

 

 

Q. Is DFW Airport providing face coverings to passengers and guests?

Travelers, employees, and those visiting the airport should bring their own face covering. The Centers for Disease Control and Prevention provides instructions on how to create and wear a cloth face covering here

 

 

Q. Are there locations that I can purchase a face covering inside the terminals?

There are select locations you can go to inside our terminals that provide hand sanitizers, face coverings, PPE, and wipes. These locations are on the secured side (you must be able to pass through security). Supplies are limited.

 

Terminal A
  • A13 - Hudson News
  • A17 - CNBC
  • A25 - 7 Eleven
  • A34 - Southwest News
Terminal B
  • B12 - Texas Monthly
  • B22 - Culture Map
  • B43 - Hudson News
  • Terminal C
  • Univision - C19
Terminal D
  • D21 - 7 Eleven
Terminal E
  • E31 - NBC-5 Travel Store
  • E13 - 7-Eleven
  • E28 - CNBC

Q. Can I take my face covering off at any time?

Yes, there are a few exemptions from the face covering policy:
  • If asked to prove their identity to DFW Airport DPS, the TSA, CBP, or airline personnel. 
  • If actively consuming food or drink at a restaurant or other establishment that offers food or beverage service.
  • While actively consuming food or drink while not in a restaurant, provided you are maintaining at least six feet of distance from others who are not in your traveling party or group.
  • If wearing a face covering that causes mental, physical, safety, or security risk (i.e. someone who has trouble breathing). However, said persons must maintain a distance of six feet from others not in their travel party or group unless immediately boarding their flight.
 

Q. Do the airlines have different face covering policies than DFW Airport?

Yes. Travelers should check their airline’s policy related to face coverings.

 

Q. What can I do if I see other people at DFW Airport not wearing face coverings?

We ask that you do not confront other travelers directly, as they may have documented medical conditions or use assisted equipment to aid their breathing and may be exempt. DFW staff will follow up with any passengers not wearing face coverings to ensure compliance with the policy.

Q. What is the proper way to wear a face covering?

Wash your hands before putting on your face covering. Put it over your nose and mouth and secure it under your chin. Try to fit it snugly against the sides of your face. Make sure you can breathe easily.

 

 
 
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