|Passengers||Business, Careers & Community|
|Passengers||Business, Careers &
Current Promotion FAQs
Holiday Parking Offer Starting 12/2
Q: How do I take advantage of this promotion?
A: In order to receive the $7.99 per day Terminal Parking rate, book your parking on Monday, December 2 (12:01 a.m. CST) through Sunday, December 15, 2019 (11:59p.m. CST) on DFW’s Prepaid Parking website, www.dfwairport.com/park, or through the DFW mobile app. Parking stay is valid for travel anytime between Friday, December 20 through Tuesday, January 7, 2019 (by 11:59 p.m. CST). Minimum 48-hour stay required. *Subject to availability.
Q: How does Prepaid Parking Online work?
A: Visit www.dfwairport.com/park. Enter your information as prompted (e.g. departure date/time, return date/time, airline). Dependent on your search dates, parking products on sale will display. Choose the product that you would like to purchase and follow the prompts. You will need your license plate number in order to complete your purchase. Follow FAQ instructions on the website for details on how to enter and exit the airport using your TollTag or generated QR code. Video instructions are also available.
Q. What if I don’t know what Terminal I’m flying out of?
A. You can edit your booking to change Terminals up to 1 hour before your scheduled arrival at DFW. Select your airline and the system will guide you to the correct Terminal. Please note that pricing changes may occur when booking details are edited. You can also park in the Terminal that you booked and use the free Terminal Link (pre-security) or Skylink (post-security) service to get to your Terminal.
If you purchase our Express product a shuttle will pick you up from your car and take you to your respective Terminal.
Q: Which lane do I use when arriving at DFW’s Parking Plazas?
A: QR Code customers can use the lanes designated as QR Code for both entry and exit. TollTag customers must use lanes marked TollTag for both entry and exit.
Q: Can I use my TollTag for this promotion?
A: Yes. In order to redeem this promotion, you must pre-book your parking online which involves pre-paying for your parking with a credit/debit card. Once this is completed, you can enter the south or north Parking Plaza using either your TollTag or a QR code generated by the online booking system.
Q: Can I use this promo for Valet Parking?
A: This promotion can only be used for Terminal Parking and is not valid for Valet Parking.
Q: Can I drive up to DFW on my travel dates and get this deal?
A: No. This promotion only applies to customers who prepay and book online on Monday, December 2 (12:01 a.m. CST) through Sunday, December 15, 2019 (11:59p.m. CST) on DFW’s Prepaid Parking website, www.dfwairport.com/park, or through the DFW mobile app. Parking stay is valid for travel anytime between Friday, December 20 through Tuesday, January 7, 2019 (by 11:59 p.m. CST). Customers entering the Parking Plazas without prepaying online will be charged regular Parking rates.
Q. What are the Terms & Conditions?
A. In order to receive the $7.99 per day Terminal Parking rate, book your parking on Monday, December 2 (12:01 a.m. CST) through Sunday, December 15, 2019 (11:59p.m. CST) on DFW’s Prepaid Parking website, www.dfwairport.com/park, or through the DFW mobile app. Parking stay is valid for travel anytime between Friday, December 20 through Tuesday, January 7, 2019 (by 11:59 p.m. CST). Minimum 48-hour stay required. *Subject to availability.
Q. What if I need to cancel?
A. You may cancel your booking at any time up to 12 hours before the beginning of your booking arrival time and receive a full refund. To do so, go to the "Find my purchase" section, located in the upper right-hand corner of the Prepaid Parking homepage. You will need the reference number from your payment confirmation email and the email address you provided during the payment process in order to access this file. You can also now click on the ‘Cancel or Modify my Booking’ button in your confirmation email and it will take you directly to your booking. You do not have to enter your booking number.
Q. What if I need to modify my reservation?
A. Modifications to your reservation may be made at least 1 hour prior to your reservation. Any modifications made outside of the promotional period of December 2 (12:01 a.m. CST) through December 15 (11:59 p.m. CST) will result in forfeiture of the Promotional rate. For Terminal changes ONLY, please email email@example.com with your reservation number and new terminal number. All other modifications to reservations should be made online.
Q. If I have questions or concerns, whom can I contact?
A. You may contact us at 972 973 4840 (Option 1) Monday - Friday from 8:00 AM - 4:30 PM or via email at firstname.lastname@example.org
How do I use my prepaid parking to enter the airport?
Once you have received your booking confirmation, you can relax knowing that your parking needs are covered.
How you use your booking to enter and exit DFW airport will depend on whether or not you have a TollTag. Instructions on use of TollTag at DFW Airport Parking are listed Here
You may enter DFW Airport up to 4 hours prior to your booked entry time and exit DFW Airport up to 4 hours after your booked exit time with no additional charges.
If you have a TollTag on your vehicle:
If you are issued a QR Code at the time of your payment:
What happens if my trip is extended?
What if I need to cancel?
Cancellations made at least 12 hours before booking arrival time will receive a full refund.
To do so go to the "Find my purchase" section, located in the upper right hand corner of the Prepaid Parking homepage. Click Here
You will need the reference number from your payment confirmation email and the email address you provided during the payment process in order to access this file.
I prepaid online; do I have to go to the parking lot in my reservation? Is there a special area I should park in and is my spot reserved?
Any other questions?
How do I book online?
Step 1: Log on to the www.dfwairport.com and follow the links to the Parking and Prepaid Parking pages
Step 2: Select your flight check in and return dates and times and airline:
Step 3: If you have a promotional code please enter it in the Promotion box
Click on the "Continue" button.
Step 4: The system will check parking availability for the dates and times specified by you and will display available parking options, prices and indicate savings from the normal parking rates.
Step 5: Check that the dates and times shown in the box above “Select a location” are correct. If any of the information you may edit it and receive applicable options available.
Step 6: If you have questions concerning the parking facility offered please click on the “More information and map” link above the Select button.
Step 7: Select your parking choice among the options presented.
Step 8: Complete the “Your Details" section by inserting the required information into the boxes provided. Please ensure that the details you provide are accurate.
You will be required to enter the license plate details of the vehicle you will bring to DFW Airport.
Please ensure that the license plate details you enter are those of the actual vehicle you will use on your parking visit.
Your access method will be TollTag Code IF the actual vehicle you use on your parking visit:
Your access method will be QR Code IF the actual vehicle you use on your parking visit:
Step 9: We encourage you to register an account. This is not required but will expedite your next booking and allow you to get special offers and coupons for future parking.
Step 10: Complete Payment Method information and submit card payment by inserting the required information into the boxes provided. Please ensure that the details you provide are correct.
Step 11: Your payment confirmation will appear on the next screen
What if I selected TollTag but a QR code printed on my confirmation?
What if I don't receive a payment confirmation at the end of the process or a payment confirmation email?
How do I know my prepaid parking payment has been accepted?
The online payment system won't work for me, what do I do?
What types of parking are available through the DFW Airport Prepaid Parking system?
On-Airport self-park products are available for discounted online prepayment
You may reserve valet parking at:
When I prepay online, can I use a debit card?
How does DFW Airport know my TollTag information?
USE OF A DIFFERENT TOLLTAG THAN THE TOLLTAG ASSOCIATED WITH YOUR ONLINE ITINERARY LICENCE PLATE DURING YOUR PARKING STAY MAY RESULT IN PARKING FEES AT POSTED RATES ASSESSED TO THE TOLLTAG USED DURING YOUR PARKING STAY.
I need a receipt for my parking. How do I get one?
I entered a different license plate when I prepaid online than the car I will now be driving to the airport. What happens?
My trip was shorter than the period of time that I prepaid online – do I get a refund?
When I prepay online will I be charged right away or when I exit the parking lot?
Your credit card will be charged at the time of payment.
Where can I find the Prepaid Parking Terms and Conditions?
Can I prepay for disabled parking online?
Is it possible to amend an itinerary?
Via Confirmation Email:
Step 1: Click "Cancel or Modify My Booking" button in confirmation email.
Step 2: You will need the reference number from your payment confirmation email and the email address you provided during the payment process in order to access this file. After entering the reference number and the email address, click the "Find my purchase" button.
Step 3: Click the "Modify Purchase" button below your prepayment details.
Step 4: Enter new search criteria and click "Search" button.
Step 5: Select updated product.
Step 6: Confirm your details in the Amendment Summary box. Click "Continue" to confirm changes.
Via Prepaid Website:
Step 1: Go to the "Find my purchase" section, located in the upper right hand corner of the Prepaid Parking homepage or Click Here
Follow steps 2 - 6 listed above.
What do I need to bring with me when traveling to DFW Airport?
Please bring the following with you to in order to ensure your online itinerary is recognized:
If you received a QR code you must use it to enter and exit DFW Airport Terminal and Express lots.
What do I need to do when I arrive at DFW Airport?
If you did not receive a QR code and have a TollTag:
If you received a QR Code and have a TollTag:
If you received a QR Code and have no TollTag:
If after displaying your QR Code to the QR Reader, the barrier does not rise:
ON EXIT, please scan your QR code to exit.
Can I use the same credit card for more than one reservation?
Yes, you may use the same card for multiple reservations
Can I prepay online for parking in all DFW Airport parking products?
You may book DFW Airport Valet parking at:
How close to my date/time of travel can I prepay for parking?
What methods of payment can I use to prepay for DFW Airport parking online?
I have a question about the parking charge on my card. What should I do?
Please contact DFW Airport:
Phone: 972 973 4840 (Option 1) Monday - Friday 8:00 AM - 4:30 PM
Or in writing to:
ATTN: Finance Dept. /Revenue Control
P.O. Box 619428
DFW Airport, TX 75261-9428
Payment reference number
Car license plate number used on the itinerary
Daytime telephone number
How far in advance can I prepay for parking?
What is the minimum length of stay required to prepay for parking?
What is the maximum length of stay?
How do I know my prepayment details are secure?
What are the normal parking rates at DFW Airport?
Our daily prepaid pricing is calculated in 24 hour periods. Beyond 24 hours and under six (6) hours, normal hourly rates apply.
Additional parking information can be found at https://www.dfwairport.com/parking/index.php
Do I have to pay a booking fee?
Will sales tax be added to my parking prepayment total?
I want to prepay online and to pay in foreign currency using my credit card. How will the foreign exchange rate be applied to my booking?
Do I have to pay a fee to change or cancel my itinerary?
What happens if I forget my prepayment reference number?
Are there any restrictions on the type of vehicle I bring to the parking facilities?
What happens if I arrive before the entry time I specified when creating my itinerary online?
What happens if I arrive at the entry to Express for my prepaid parking facility and a sign says that the lot is full?
The "Full" sign is for the information of customers who have not prepaid for their parking online.
If using a TollTag:
If using a QR Code:
What happens if after entering the parking facility I need to leave and re-enter the parking lot again?