|Passengers||Business, Careers & Community|
|Passengers||Business, Careers &
Prepaid Parking FAQs
Free Terminal Parking for our Healthcare Heroes
Q: How do I qualify for FREE parking if I am a Medical Healthcare Professional?
A: In order to receive FREE parking in any Terminal parking garage, an email must be sent to email@example.com with a photo or scanned copy of your current medical license/credential (license number must be visible), and a short explanation of both your role and how your travel purpose is related to the fight against COVID-19. Upon verification, a one-time use promo code will be sent via email.
Q: If I am a Medical Healthcare Professional and already flew to a COVID-19 impacted area to help, can I get a refund?
A: Yes, if you can provide documentation that confirms your trip occurred between April 8 and May 31, 2020 and that the purpose involved providing health care assistance related to COVID-19, you are eligible for a refund. Please send an email to firstname.lastname@example.org with documentation confirming your travel dates, a photo or scanned copy of your current medical license/credential (license number must be visible), and a short explanation of both your role and how your travel purpose is related to the fight against COVID-19. Our customer service will issue a refund.
Q. Can I use my promo code for multiple use?
A: The promo code is one-time use only. However, if you have multiple trips scheduled between April 8 and May 31, 2020 (11:59 p.m.) and can provide verification for each trip, please email email@example.com with your verification documents to request a new one-time use code for your trip.
Q: Can I use my TollTag to redeem the FREE parking?
A: Yes. In order to redeem FREE parking if you are a Medical Healthcare Professional, you must pre-book your parking. Once this is completed, you can enter the south or north Parking Plaza using either your TollTag or a QR code generated by the online booking system.
Q: Can I use this promo for Valet Parking?
A: No, the FREE parking is only for Terminal Parking and is not valid for Valet Parking.
Q. Can I drive up to DFW on my travel dates and get FREE Terminal Parking?
A. No. FREE parking can only be redeemed for Medical Healthcare Professionals who pre-book their parking online on DFW’s Prepaid Parking website, www.dfwairport.com/park, or through the DFW mobile app. Parking stay is valid for travel anytime through Sunday, May 31, 2020 (by 11:59 p.m. CST). Customers entering the Parking Plazas without prepaying online will be charged regular Parking rates.
Q: How does Prepaid Parking Online work?
A: Visit www.dfwairport.com/park. Enter your information as prompted (e.g. departure date/time, return date/time, airline). Dependent on your search dates, parking products on sale will display. Choose the product that you would like to purchase and follow the prompts. You will need your license plate number in order to complete your purchase. Follow FAQ instructions on the website for details on how to enter and exit the airport using your TollTag or generated QR code. Video instructions are also available.
Q: Which lane do I use when arriving at DFW’s Parking Plazas?
A: QR Code customers can use the lanes designated as QR Code for both entry and exit. TollTag customers must use lanes marked TollTag for both entry and exit.
How do I use my prepaid parking to enter the airport?
Once you have received your booking confirmation, you can relax knowing that your parking needs are covered.
How you use your booking to enter and exit DFW airport will depend on whether or not you have a TollTag. Instructions on use of TollTag at DFW Airport Parking are listed Here
You may enter DFW Airport up to 4 hours prior to your booked entry time and exit DFW Airport up to 4 hours after your booked exit time with no additional charges.
If you have a TollTag on your vehicle:
If you are issued a QR Code at the time of your payment:
What happens if my trip is extended?
What if I need to cancel?
Cancellations made at least 1 hour before booking arrival time will receive a full refund.
To do so go to the "Find my purchase" section, located in the upper right hand corner of the Prepaid Parking homepage. Click Here
You will need the reference number from your payment confirmation email and the email address you provided during the payment process in order to access this file.
Q: I prepaid online; do I have to specify what Terminal I am flying out of? Is there a special area I should park in and is my spot reserved?
A: If prepaying for Terminal parking, you can park in any available long-term parking spot within all five Terminal garages. When prepaying for Express Covered, Express Uncovered, or Remote you must park in the parking product specified. Please note for Terminal, Express Covered, Express Uncovered, and Remote parking, you will not be assigned a specific parking space, but one will be available to you. Click here for real-time garage availability.
Any other questions?
How do I book online?
Step 1: Log on to the www.dfwairport.com and follow the links to the Parking and Prepaid Parking pages
Step 2: Select your flight check in and return dates and times and airline:
Step 3: If you have a promotional code please enter it in the Promotion box
Click on the "Continue" button.
Step 4: The system will check parking availability for the dates and times specified by you and will display available parking options, prices and indicate savings from the normal parking rates.
Step 5: Check that the dates and times shown in the box above “Select a location” are correct. If any of the information you may edit it and receive applicable options available.
Step 6: If you have questions concerning the parking facility offered please click on the “More information and map” link above the Select button.
Step 7: Select your parking choice among the options presented.
Step 8: Complete the “Your Details" section by inserting the required information into the boxes provided. Please ensure that the details you provide are accurate.
You will be required to enter the license plate details of the vehicle you will bring to DFW Airport.
Please ensure that the license plate details you enter are those of the actual vehicle you will use on your parking visit.
Your access method will be TollTag Code IF the actual vehicle you use on your parking visit:
Your access method will be QR Code IF the actual vehicle you use on your parking visit:
Step 9: We encourage you to register an account. This is not required but will expedite your next booking and allow you to get special offers and coupons for future parking.
Step 10: Complete Payment Method information and submit card payment by inserting the required information into the boxes provided. Please ensure that the details you provide are correct.
Step 11: Your payment confirmation will appear on the next screen
What if I selected TollTag but a QR code printed on my confirmation?
What if I don't receive a payment confirmation at the end of the process or a payment confirmation email?
How do I know my prepaid parking payment has been accepted?
The online payment system won't work for me, what do I do?
What types of parking are available through the DFW Airport Prepaid Parking system?
On-Airport self-park products are available for discounted online prepayment
You may reserve valet parking at:
When I prepay online, can I use a debit card?
How does DFW Airport know my TollTag information?
USE OF A DIFFERENT TOLLTAG THAN THE TOLLTAG ASSOCIATED WITH YOUR ONLINE ITINERARY LICENCE PLATE DURING YOUR PARKING STAY MAY RESULT IN PARKING FEES AT POSTED RATES ASSESSED TO THE TOLLTAG USED DURING YOUR PARKING STAY.
I need a receipt for my parking. How do I get one?
I entered a different license plate when I prepaid online than the car I will now be driving to the airport. What happens?
My trip was shorter than the period of time that I prepaid online – do I get a refund?
When I prepay online will I be charged right away or when I exit the parking lot?
Your credit card will be charged at the time of payment.
Where can I find the Prepaid Parking Terms and Conditions?
Can I prepay for disabled parking online?
Is it possible to amend an itinerary?
Via Confirmation Email:
Step 1: Click "Cancel or Modify My Booking" button in confirmation email.
Step 2: You will need the reference number from your payment confirmation email and the email address you provided during the payment process in order to access this file. After entering the reference number and the email address, click the "Find my purchase" button.
Step 3: Click the "Modify Purchase" button below your prepayment details.
Step 4: Enter new search criteria and click "Search" button.
Step 5: Select updated product.
Step 6: Confirm your details in the Amendment Summary box. Click "Continue" to confirm changes.
Via Prepaid Website:
Step 1: Go to the "Find my purchase" section, located in the upper right hand corner of the Prepaid Parking homepage or Click Here
Follow steps 2 - 6 listed above.
What do I need to bring with me when traveling to DFW Airport?
Please bring the following with you to in order to ensure your online itinerary is recognized:
If you received a QR code you must use it to enter and exit DFW Airport Terminal and Express lots.
What do I need to do when I arrive at DFW Airport?
If you did not receive a QR code and have a TollTag:
If you received a QR Code and have a TollTag:
If you received a QR Code and have no TollTag:
If after displaying your QR Code to the QR Reader, the barrier does not rise:
ON EXIT, please scan your QR code to exit.
Can I use the same credit card for more than one reservation?
Yes, you may use the same card for multiple reservations
Can I prepay online for parking in all DFW Airport parking products?
You may book DFW Airport Valet parking at:
How close to my date/time of travel can I prepay for parking?
What methods of payment can I use to prepay for DFW Airport parking online?
I have a question about the parking charge on my card. What should I do?
Please contact DFW Airport:
Phone: 972 973 4840 (Option 1) Monday - Friday 8:00 AM - 4:30 PM
Or in writing to:
ATTN: Finance Dept. /Revenue Control
P.O. Box 619428
DFW Airport, TX 75261-9428
Payment reference number
Car license plate number used on the itinerary
Daytime telephone number
How far in advance can I prepay for parking?
What is the minimum length of stay required to prepay for parking?
What is the maximum length of stay?
How do I know my prepayment details are secure?
What are the normal parking rates at DFW Airport?
Our daily prepaid pricing is calculated in 24 hour periods. Beyond 24 hours and under six (6) hours, normal hourly rates apply.
Additional parking information can be found at https://www.dfwairport.com/parking/index.php
Do I have to pay a booking fee?
Will sales tax be added to my parking prepayment total?
I want to prepay online and to pay in foreign currency using my credit card. How will the foreign exchange rate be applied to my booking?
Do I have to pay a fee to change or cancel my itinerary?
What happens if I forget my prepayment reference number?
Are there any restrictions on the type of vehicle I bring to the parking facilities?
What happens if I arrive before the entry time I specified when creating my itinerary online?
What happens if I arrive at the entry to Express for my prepaid parking facility and a sign says that the lot is full?
The "Full" sign is for the information of customers who have not prepaid for their parking online.
If using a TollTag:
If using a QR Code:
What happens if after entering the parking facility I need to leave and re-enter the parking lot again?