DFW International Airport Board Approves New Concessions Opportunities For Terminals B and E
Customer preferences and recognized brands shape the future of shopping and dining for DFW passengers
The DFW International Airport (DFW) Board of Directors approved seven recommendations for concessions packages yesterday, culminating the latest competitive process for the Request for Proposals (RFP) for Terminals B and E Part II. The approved packages include well-known restaurants and retail concepts that complement the growing number of consumer-preferred brands and create a sense of place with local favorites.
“These new concessions concepts are very exciting additions that DFW passengers will really enjoy,” said Jeff Fegan, DFW Airport CEO. “Trusted brands and local flavor are important to our customers, and we are thrilled to add more passenger-driven concepts to our retail and restaurant offerings. Our mission is to deliver world-class customer service and give our passengers more of what they want, and with our ongoing concessions program development, we have the opportunities to deliver on that objective.”
The seven packages are part of DFW’s renewal of its concessions program in conjunction with the $2.3 billion Terminal Renewal and Improvement Program (TRIP). TRIP renovations include the allocation of 50% more space for concessions in Terminals B and E, which creates more restaurant seating space and addresses projections for increasing passenger counts to 2020 and beyond.
The local, national and international brands approved in this RFP are:
• Food and Beverage: Blue Mesa Taco & Tequila Bar, Genghis Grill and Wendy’s
• Retail: Today/La Crème (news and coffee); Southwest News/La Crème (news and coffee), SoundBalance, and Lone Star Attitude
One direct negotiation location in Terminal B was also approved by the Board for Smashburger, a fast casual hamburger restaurant concept that also includes chicken sandwiches, hot dogs and salads on its menu, with a wide variety of toppings and customization options.
“We are confident that these concepts will be great additions for passengers,” said Zenola Campbell, vice president for concessions at DFW Airport. “It’s really exciting to implement new restaurant and retail concepts using the input from our customers that identifies their preferences.”
“Our staff did an excellent job conducting thorough research and reaching out to the community and the industry to put forth a fair solicitation process,” said Ken Buchanan, executive vice president for revenue management at DFW. “With these new concessions, DFW continues to demonstrate not only top notch service for our customers, but also its continuing economic benefit to the Dallas/Fort Worth community by providing new business opportunities for local firms that in turn provide jobs.”
The Airport received a total of 22 proposals. All of the submittals were carefully reviewed and evaluated using a clearly designed process and criteria. Two retail packages with locations in Terminals B and E will be reevaluated for future competitive opportunities or direct negotiation.
In the coming years, DFW will conduct several more TRIP-related RFPs for concessions outlets, including additional offerings for Terminals B and E and a complete renewal for Terminal C. Opportunities also will be forthcoming in DFW’s International Terminal D.
Renovations to DFW’s four original terminals under the TRIP program are scheduled to be completed in 2017.
About DFW International Airport
Located halfway between the cities of Dallas and Fort Worth, Texas, DFW International Airport is the world's fourth busiest, offering nearly 1,750 flights per day and serving 57 million passengers a year. DFW provides non-stop service to 148 domestic and 50 international destinations worldwide. For five consecutive years, DFW has ranked in the top five for customer service among large airports worldwide in surveys conducted by Airports Council International. For the latest news, real-time flight information, parking availability or further details regarding the many services provided at DFW International Airport, log on to www.dfwairport.com.
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