DFW AIRPORT, Texas (Feb. 10, 2025)
Dallas Fort Worth International Airport’s (DFW) #OneDFW team has won the Star Team – Frontline – Americas category at the 2024 Travel Retail Superstars Awards, presented by Moodie Davitt Report. Recognized for their exceptional customer service and teamwork, #OneDFW has consistently gone above and beyond to enhance the traveler experience by prioritizing collaboration and a customer-first approach.
When you travel through DFW Airport, you’re part of something special. #OneDFW is a dynamic team made up of tens of thousands of employees — airline staff, TSA agents, CBP officers, contractors, concessionaires, and many others — all working together to serve over 80 million customers a year. From the moment you step into the terminal, their collaboration and customer-first mindset make a difference.
Behind the scenes, the team fosters a culture of pride and excellence among the airport’s employees. This ensures that everyone, regardless of their role, feels valued and motivated to contribute to the collective goal of exceptional customer service. You’ll see the impact in every smile, every interaction, and every effort to make your journey stress-free.
The team’s efforts have led to significant achievements, including the prestigious 2023 ACI Airport Service Quality Award and the 2024 Skytrax World Airport Award for Best Airport Staff Service in North America. Their collaborative spirit has inspired both employees and concessionaires, raising service standards and driving increased passenger satisfaction, traffic, and revenue.
For more on this prestigious recognition, visit here.
About Dallas Fort Worth International Airport
Dallas Fort Worth International Airport (DFW) is one of the most connected airports in the world. Centered between owner cities Dallas and Fort Worth, Texas, DFW Airport also serves as a major job generator for the North Texas region by connecting people through business and leisure travel. For more information, visit the DFW website or download the DFW Mobile App for iOS and Android devices.DFW Forward
Transformational work has begun on the airport’s historic multi-year capital plan totaling nearly $9 billion in investments with monumental upgrades and expansions underway across DFW’s terminals, airfield and roadway infrastructure. Learn more about how DFW is Going Monumental. For more information, visit the DFW website or download the DFW Mobile App for iOS and Android devices. Follow @dfwairport on Facebook, Twitter, Instagram, and LinkedIn.