Friday, June 28 Elvis took a passenger to the American Airlines Customer Service desk in Terminal D to help the passenger with a connecting flight the passenger missed. In that same location, a Prospect employee came up to Elvis for assistance with an elderly Korean passenger who was quite lost and didn't know what was happening. She spoke little to no English, so Elvis used what little Korean he knew and google translator to assist the passenger. Elvis learned she was on the wrong flight to go to San Francisco to make a connection to Seoul-Incheon. Elvis worked with the AA employee to help the passenger change her flight to a United Airlines flight. Then, he took the passenger directly to the gate at E6. He spent an hour contacting the Customer Service United Airlines at SFO and requested a Korean interpreter to meet the passenger in SFO. He also made sure she was documented with United Airlines as a Passenger with a language barrier. He spoke with her family and assured them she would make her flight home. Before ending his shift, he made a stop by Terminal E just to make sure the passenger was still comfortable.
