You should select the option "I prebooked parking and used Parking Reservations."

You should select the option "I prebooked and did not use Parking Reservations." Please note that prebooked parking is non-refundable if not canceled up to an hour prior to the reservation start time. Requests are subject to approval and may require supporting documentation.

You should select "I did not prebook parking."

A: Enter the amount you were charged upon exiting the airport.

Enter the amount you would like refunded. This could be the same as the "Amount paid."

Please enter a brief description of why you are requesting a refund.

Enter the date you entered the airport.

Entry time is not required but could be helpful.

Enter the date you exited the airport and were charged.

Exit time is not required but could be helpful.

Your booking number is the confirmation number on the email you received when you prebooked your parking. You can also log in to your MyDFW account and view your bookings.

You are not required to attach files, but they could be helpful. Some documents that could be requested if you did not use your reservation include:

• Original flight itinerary
• Flight cancellation documents from your airline
• Information justifying why you were not able to cancel your reservation in the allotted time.

Please use the refund form and select the option "Check refund request status."

1. New = We received your refund request
2. In Process = A member of our team is reviewing your request. You will receive email or text updates as your request progresses.
   • If you received an email requesting additional information you will be able to add the requested information using the “Add info” button.
3. Closed = Your refund has been processed. It could take 24-48 hours after we issue a refund for it to post back to your account when the refund payment method is credit card or NTTA. When waiting on a check to be mailed it could take another 7-10 business days for the check to be delivered via USPS standard post.